Frequently asked questions
The safety, sourcing and payment answers people ask for most. If yours is not here, send it through.
Visa, Mastercard and AMEX through our Shopify checkout. PayPal accepts most major credit and debit cards via a secure checkout. Afterpay is available to Australian and New Zealand residents in 4 interest-free payments. Apple Pay and Shop Pay are also supported. More on Afterpay.
Chocolate Greens Superfood Powder and Bone Broth Collagen Powder.
Both are wholefood products based on food ingredients, similar to making your own cacao smoothie or bone broth at home. They have not been fortified with any nutrients, so there is no concern about their use in pregnancy, breastfeeding, or children aged 1 year plus.
Yes, however it contains cayenne so there is a bit of a kick to it. As it is common for pregnant women to naturally endure acid reflux, we do not recommend it during pregnancy unless your throat can handle the extra spice.
Kick Starter is safe for children from 1 year old, though the cayenne and ginger mean most of them will not enjoy it.
Creamy Hot Chocolate, L-Glutamine Powder and Chocolate Magnesium Complex Powder.
These are a Formulated Supplementary Sports Food, so they are not suitable for children under 15 years old, or for pregnant or breastfeeding women. They should only be used under medical or dietetic supervision.
We are Australian owned and operated, with all of our products formulated on the Gold Coast. All products are packed in a food premises with an ISO22000 HACCP based Food Safety Program and ISO9001 Quality Management System Certification 1737.
Our ingredients are sourced locally and imported, selected on the quality of the raw material.
Refer to the instructions on the back of your product or the How to enjoy section on the product page. If you still have questions, get in touch.
Store resealed away from direct sunlight in a cool, dry place below 25°C.
Orders are processed and dispatched from the Gold Coast within 2 business days of payment. You'll get an email confirmation, then daily tracking updates from the courier once it's on its way. We use Australia Post, Fastway and Couriers Please for Australian deliveries.
Standard shipping is free on Australian and New Zealand orders over $100, and $9.95 under that. Express is $13.95 flat. Shipping and returns.
If you haven't received your tracking notification yet, there's a good chance we can still cancel it. Email us straight away and we'll confirm.
We can't add to an order once it's in the system, but we're happy to fix contact details, change the address, or hold your order until a second one comes through.
Yes. International standard shipping with tracking through Australia Post is a $15.00 AUD flat rate. Your local postal service may add its own delivery or customs charge, which we can't calculate or cover.
If you are not satisfied with an item, you are welcome to return it within 14 days of the order date for a refund of the purchase price, minus shipping and return shipping. Items must be unused, in original packaging where possible, and returned with your tax invoice.
If an item fails to be of acceptable quality or is defective, you are entitled to a full refund including return postage. Read the full policy.