We want you to be fully satisfied with every purchase from 365 Nourish or from a 365 Nourish retailer.
Our customers mean everything to us.
If you are not satisfied with an item you’ve purchased, you’re welcome to return it within 14 days from the order date for a refund of the purchase price, minus shipping and the return shipping cost.
The item must be returned unused in original packaging (whenever possible), and with your tax invoice.
If the item fails to be of acceptable quality or is defective, you are entitled for a full refund. Please return the item(s) within 14 days of your order together with a copy of your tax invoice.
Once the item has been received, inspected and approved, we will exchange the product or issue a refund for the purchase amount in, in the same manner, the original order was paid. We will also refund the postage cost of returning the item.
CHANGE OF MIND
We are unable to refund or exchange a product due to change of mind. Please ensure that you are purchasing the correct product at the time of ordering.
If for any reason you realise after placing your order that you may have chosen the incorrect product, please contact us on firstname.lastname@example.org immediately.
Due to system limitations and the high volume of orders that we process, we are unable to give a store credit, swap products or flavours once an order has been made. We can however, cancel and refund and item/s if your order has not left our Despatch Department yet.
Our company is committed to providing a high-quality standard of products and service. We have HACCP and 1SO 9002 certification and must adhere to and maintain at all times the highest levels of food safety, cleanliness, quality assurance and control in all areas of our warehouse.
Therefore, the following conditions are not eligible for refunds or exchanges:
- The products have been opened or the customer has sampled and does not enjoy or does not want the products anymore.
- The customer changes their mind, has made an error in their order or an error with their delivery address and contact information.
- The delivery of a customer’s order has taken longer than expected to arrive and the customer has decided that they do not wish to receive the order anymore.
- If there is a sudden change of price. Prices on our website are subject to change without prior notice due to the dollar fluctuation with exchange rates as well as ad hoc sales and promotions.
- The customer’s order has been returned to sender by the courier and the customer has not made contact back to us within the required 1 week time frame.
- The customers order has been returned to sender by the courier and the product has taken longer than 2 weeks to be returned to us.